Ikan: a new way to shop for groceries
Frequently Asked Questions (FAQs)
Where do I find the Ikan User Guide?
The Ikan User Guide may be downloaded by logging into your Ikan account at www.ikan.net and clicking on the "Download User Guide" link located on the "Help & Support" page.
What equipment do I need to operate my Ikan device?
You will need the following:
What do I need to do to start using my Ikan?
What are my options for using Ikan to do my shopping?
* Subject to availability in your area.
How do I choose my preferred retailer?
When you register your Ikan device, the system will show all available retailers in your area, based on your zip code. You will then be able to choose a preferred retailer.
Does Ikan sell groceries?
No. Ikan does not sell groceries nor provide grocery delivery services. Supermarket retailers who offer grocery delivery or pickup services are welcomed to participate in the Ikan system.
If your preferred supermarket does not currently participate in the Ikan system, please ask them to contact us to become Ikan enabled.
How do I connect my Ikan to my wireless network?
After you have entered all of your network information on your Ikan account during the registration process at your computer, you will be prompted to print out your wireless network settings, which will be in barcode form. By scanning the barcode with your Ikan device, you can set up the network configuration to your Ikan. This is the simplest way to connect Ikan to your home wireless network and is strongly recommended.
You may skip this step and manually enter your network settings directly into your Ikan unit. However, it is easier and you will save considerable time entering your network settings on the web page, printing and scanning your barcodes versus entering the information using the Ikan network setting configuration menus.
How do I know if I have a wireless network password?
During your Ikan setup you will be asked to configure your wireless network settings. When you select your network name you will be prompted to enter your network password if your wireless network requires a password. If your wireless network does not have a password, the Ikan will not ask you for your password and will automatically attempt to join your wireless network.
How do I find my wireless network password?
Sometimes the wireless internet routers come with the default password printed on a label on the bottom or back of the router unit. If you are unable to find the wireless router password, you will need to contact the person who set up your home wireless network. In most cases this will be your DSL or cable internet provider.
How do I find my Ikan MAC address?
The first time you plug in your Ikan unit you may select the "About" menu option to display your Ikan MAC address. In case you need to access your MAC address after your Ikan has joined your wireless network, you may view the MAC address by accessing the System Information section of the Ikan Setup Menu. To view the Ikan Setup Menu, hold down the top left and top middle buttons until the Ikan Setup Menu appears. Next, scroll down to the System Information option and press the "Select" button and your Ikan unit's MAC address will be displayed.
Why can't I log into my account after I’ve registered?
Once you have registered your Ikan unit on www.ikan.net you will receive an account activation email sent to the email address supplied during your Ikan registration. You will need to click on the activation link in the account activation email to activate your account. Once you activate your account you will be able to log into your account at www.ikan.net If you do not receive an account activation email, please check your junk mail folder. If you are still not able to locate your activation email please email or call Ikan customer service at customerservice@ikan.net (877) 365-4526 for assistance.
What happens when Ikan displays "Help us find it for you?"
What is the Voice Reminder button used for and how do I use it?
The Voice Reminder button is used to record voice messages. These messages can be used to identify products without product barcodes, such as fruits and vegetables.
To record a voice message, press the Voice Reminder button on your Ikan device. Voice reminders may be up to five seconds in length. Once the message is recorded, you have the option of re-recording the message or deleting it.
The message will be automatically saved to the Voice Reminder section of the Ikan website.
Tip: One-word messages are more likely to be automatically converted to text. For example, “bananas” is better than “five bananas”.
Where do I find my grocery list?
Once you have activated your account by clicking on the account activation email you may view your grocery list at anytime by logging into your account at www.ikan.net
How do I see what I scanned?
Scanned items will appear in the “My Cart” section of your Ikan account. If you have opted to place an item “On Hold”, this item will appear in the “On Hold” section of your account. You may view your “On Hold” and “My Cart” lists by logging into your Ikan account.
If you have selected home delivery or pickup as your preferred shopping method and provided your login and password for your retailer’s online shopping system, products scanned into your Ikan will also appear in your retailer’s online shopping system’s cart. Scanned products that are not carried in your preferred retailer’s online shopping system will remain in the “Unavailable Items” section of your Ikan shopping cart.
Why isn't the product I scanned appearing in my online retailer’s shopping cart?
Scanned products that are not carried in your preferred retailer’s online shopping system will remain in the “Unavailable Items” section of your Ikan shopping cart. If you have pop-ups enabled on your web browser, you may click on the “check out at retailer” link in your email reminder or Ikan “My Cart” web page and the unavailable items will appear as a pop-up window along with your preferred retailers online shopping web page.
You may use the unavailable items pop-up window to search for product substitutes on your preferred retailer’s online shopping system. Alternatively, you may print your email reminder or print your cart from the “My Cart” web page to use to search for product substitutes on you preferred retailer’s online shopping system.
How do I start a new shopping cart at www.ikan.net?
If you have selected shop myself as your preferred shopping method, you may create a new shopping cart at anytime by printing your cart and selecting on the option to start a new list.
If you have selected delivery or pickup as your preferred shopping method, you will be prompted to create a new shopping cart when you sign in or submit your order to your preferred retailer either through your “My Cart” page or by clicking on the appropriate link in your email reminder.
What is the email reminder for?
The email reminder is a helpful scheduling tool to remind you to shop on a regular basis so you may avoid lacking any ingredients or staples in your home.
In your Ikan account you may specify when you would like to schedule an email reminder to be automatically sent to you. The email reminder contains a listing of the items in your Ikan shopping cart, as well as links to allow you to print your list, submit your order or sign in to your preferred retailer’s online shopping cart.
You may update your scheduled email reminder at anytime by clicking on the “My Account” link in your Ikan account and then on the “EDIT” link in the email preferences section of the “My Account” web page.
You may also generate an email reminder to be sent to you at anytime by pressing the “Order Now” button on your Ikan unit.
What is the "On Hold" list?
The "On Hold" list is a secondary shopping list for products you may want to shop at a later date or products you may want to shop from someone other than your primary supermarket retailer.
Products may be easily moved to your "On Hold" list by selecting the "Put on Hold" option when you scan a product on your Ikan or clicking the "Put on Hold" link on the "My Cart" web page.
To move a product from your "On Hold" list to your "My Cart" page, simply click on the appropriate "Move to Cart" link on the On Hold web page.
How do I change the wireless settings on my Ikan?
You may change your wireless settings at anytime by accessing the setup menu on your Ikan. To access your Ikan setup menu, simultane-ously hold down the top left and top center buttons until "Ikan Setup Menu" is displayed.
You may exit the Ikan Setup Menu by selecting the "CANCEL" option.
Within the Ikan Setup Menu you may scroll by pressing the button below the "SCROLL" option until you are pointing to the "Network Settings" option. Next press the middle button to "SELECT" this option.
Your current network settings will be displayed. Selecting the "BACK" option will bring you back to the Ikan Setup Menu. To change your network configuration select the "Continue" option and follow the screen instructions.
The Ikan User Guide may be downloaded by logging into your Ikan account at www.ikan.net and clicking on the "Download User Guide" link located on the "Help & Support" page.
What equipment do I need to operate my Ikan device?
You will need the following:
- A wireless network
- A computer with internet access
What do I need to do to start using my Ikan?
You will need to know your home wireless network name and security key if applicable. Once you receive your device, you will need to set it up. Setup requires the following steps:
- Register your new device on the www.ikan.net website.
- Activate your Ikan account from the email that Ikan will send to you.
- Find a place to keep the device. Ideally, this will be close to your trash so that you may scan products as you throw them away. After registration, turn it on and follow instructions on the screen.
What are my options for using Ikan to do my shopping?
With the Ikan system, you have three options to choose from for shopping:
- Home Delivery* - have your preferred retailer bring your goods to you.
- Order Pick-up* - place the order for the supplies you need and then pick them up from your preferred retailer when you are ready.
- Personal Shopping - print out the list of products you scanned into your virtual shopping cart and use that list when you go to the store yourself to buy the goods you need.
* Subject to availability in your area.
How do I choose my preferred retailer?
When you register your Ikan device, the system will show all available retailers in your area, based on your zip code. You will then be able to choose a preferred retailer.
Does Ikan sell groceries?
No. Ikan does not sell groceries nor provide grocery delivery services. Supermarket retailers who offer grocery delivery or pickup services are welcomed to participate in the Ikan system.
If your preferred supermarket does not currently participate in the Ikan system, please ask them to contact us to become Ikan enabled.
How do I connect my Ikan to my wireless network?
After you have entered all of your network information on your Ikan account during the registration process at your computer, you will be prompted to print out your wireless network settings, which will be in barcode form. By scanning the barcode with your Ikan device, you can set up the network configuration to your Ikan. This is the simplest way to connect Ikan to your home wireless network and is strongly recommended.
You may skip this step and manually enter your network settings directly into your Ikan unit. However, it is easier and you will save considerable time entering your network settings on the web page, printing and scanning your barcodes versus entering the information using the Ikan network setting configuration menus.
How do I know if I have a wireless network password?
During your Ikan setup you will be asked to configure your wireless network settings. When you select your network name you will be prompted to enter your network password if your wireless network requires a password. If your wireless network does not have a password, the Ikan will not ask you for your password and will automatically attempt to join your wireless network.
How do I find my wireless network password?
Sometimes the wireless internet routers come with the default password printed on a label on the bottom or back of the router unit. If you are unable to find the wireless router password, you will need to contact the person who set up your home wireless network. In most cases this will be your DSL or cable internet provider.
How do I find my Ikan MAC address?
The first time you plug in your Ikan unit you may select the "About" menu option to display your Ikan MAC address. In case you need to access your MAC address after your Ikan has joined your wireless network, you may view the MAC address by accessing the System Information section of the Ikan Setup Menu. To view the Ikan Setup Menu, hold down the top left and top middle buttons until the Ikan Setup Menu appears. Next, scroll down to the System Information option and press the "Select" button and your Ikan unit's MAC address will be displayed.
Why can't I log into my account after I’ve registered?
Once you have registered your Ikan unit on www.ikan.net you will receive an account activation email sent to the email address supplied during your Ikan registration. You will need to click on the activation link in the account activation email to activate your account. Once you activate your account you will be able to log into your account at www.ikan.net If you do not receive an account activation email, please check your junk mail folder. If you are still not able to locate your activation email please email or call Ikan customer service at customerservice@ikan.net (877) 365-4526 for assistance.
What happens when Ikan displays "Help us find it for you?"
This message is displayed when the product you scanned is not in the Ikan product catalog. If you scan a product that the barcode is not in our catalog, you have the following two options:
- Voice record the item. The screen will display RECORD above the left button. Press the button to record a short message describing your desired product. The message will go to Ikan Customer Service, who will research the product, add it to the system catalog and then add it to your shopping cart. The message will also be saved in the Voice Reminder section of your Ikan shopping cart so you can access it and write a description to help identify the product.
- You can remove the item from your list. To do this, press the Remove button on the Ikan device to remove the product from your online shopping cart.
What is the Voice Reminder button used for and how do I use it?
The Voice Reminder button is used to record voice messages. These messages can be used to identify products without product barcodes, such as fruits and vegetables.
To record a voice message, press the Voice Reminder button on your Ikan device. Voice reminders may be up to five seconds in length. Once the message is recorded, you have the option of re-recording the message or deleting it.
The message will be automatically saved to the Voice Reminder section of the Ikan website.
Tip: One-word messages are more likely to be automatically converted to text. For example, “bananas” is better than “five bananas”.
Where do I find my grocery list?
Once you have activated your account by clicking on the account activation email you may view your grocery list at anytime by logging into your account at www.ikan.net
How do I see what I scanned?
Scanned items will appear in the “My Cart” section of your Ikan account. If you have opted to place an item “On Hold”, this item will appear in the “On Hold” section of your account. You may view your “On Hold” and “My Cart” lists by logging into your Ikan account.
If you have selected home delivery or pickup as your preferred shopping method and provided your login and password for your retailer’s online shopping system, products scanned into your Ikan will also appear in your retailer’s online shopping system’s cart. Scanned products that are not carried in your preferred retailer’s online shopping system will remain in the “Unavailable Items” section of your Ikan shopping cart.
Why isn't the product I scanned appearing in my online retailer’s shopping cart?
Scanned products that are not carried in your preferred retailer’s online shopping system will remain in the “Unavailable Items” section of your Ikan shopping cart. If you have pop-ups enabled on your web browser, you may click on the “check out at retailer” link in your email reminder or Ikan “My Cart” web page and the unavailable items will appear as a pop-up window along with your preferred retailers online shopping web page.
You may use the unavailable items pop-up window to search for product substitutes on your preferred retailer’s online shopping system. Alternatively, you may print your email reminder or print your cart from the “My Cart” web page to use to search for product substitutes on you preferred retailer’s online shopping system.
How do I start a new shopping cart at www.ikan.net?
If you have selected shop myself as your preferred shopping method, you may create a new shopping cart at anytime by printing your cart and selecting on the option to start a new list.
If you have selected delivery or pickup as your preferred shopping method, you will be prompted to create a new shopping cart when you sign in or submit your order to your preferred retailer either through your “My Cart” page or by clicking on the appropriate link in your email reminder.
What is the email reminder for?
The email reminder is a helpful scheduling tool to remind you to shop on a regular basis so you may avoid lacking any ingredients or staples in your home.
In your Ikan account you may specify when you would like to schedule an email reminder to be automatically sent to you. The email reminder contains a listing of the items in your Ikan shopping cart, as well as links to allow you to print your list, submit your order or sign in to your preferred retailer’s online shopping cart.
You may update your scheduled email reminder at anytime by clicking on the “My Account” link in your Ikan account and then on the “EDIT” link in the email preferences section of the “My Account” web page.
You may also generate an email reminder to be sent to you at anytime by pressing the “Order Now” button on your Ikan unit.
What is the "On Hold" list?
The "On Hold" list is a secondary shopping list for products you may want to shop at a later date or products you may want to shop from someone other than your primary supermarket retailer.
Products may be easily moved to your "On Hold" list by selecting the "Put on Hold" option when you scan a product on your Ikan or clicking the "Put on Hold" link on the "My Cart" web page.
To move a product from your "On Hold" list to your "My Cart" page, simply click on the appropriate "Move to Cart" link on the On Hold web page.
How do I change the wireless settings on my Ikan?
You may change your wireless settings at anytime by accessing the setup menu on your Ikan. To access your Ikan setup menu, simultane-ously hold down the top left and top center buttons until "Ikan Setup Menu" is displayed.
You may exit the Ikan Setup Menu by selecting the "CANCEL" option.
Within the Ikan Setup Menu you may scroll by pressing the button below the "SCROLL" option until you are pointing to the "Network Settings" option. Next press the middle button to "SELECT" this option.
Your current network settings will be displayed. Selecting the "BACK" option will bring you back to the Ikan Setup Menu. To change your network configuration select the "Continue" option and follow the screen instructions.
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